Shipping and Delivery

Shipping and Delivery

Please read through our shipping and delivery information to know exactly how, when and why we are going to get your goods to you (well, you know why – it’s just the how and when):

a))     The Company will deliver the Goods to you as soon as reasonably possible, but no later than 7 days of receipt of your payment (“Delivery Period”). Unless said Goods are made-to-order (in which case they will be despatched as soon as they are completed), out of stock or kept off premises (in which case they will be despatched as soon as the stock arrives).

b)      Our aim is to ensure that the order is despatched within 24 hours of payment confirmation.

c)     We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver the Goods during the Delivery Period. This does not apply if the Goods have been made-to-order or customised/ personalised in any way.

South African Post Office Counter to Counter

a)      We will make use of the South African Post Office Counter to Counter service. This shipping method offers the most value as the costs are kept at a minimum.

b)     The total cost for postage is R50.00

c)     Once we have received your cleared payment for both the Goods and the postage, we will supply you with a tracking number that can be traced on the official website of the South African Post Office: www.sapo.co.za

Couriering

a)      We will happily employ the services of a courier company to ship your Goods to you.

b)     The cost for using a courier service is R85.00

d)      Once we have received your cleared payment for both the Goods and couriering, we will supply you with tracking information.

Collections

a)      Should you wish to have your Goods collected at our premises by yourself or a courier company of your choosing, you are welcome to do so. Please make all the necessary arrangements with us before hand.

b)     Once we have received your cleared payment for the Goods, and they are ready to be collected, we will inform you in writing (e-mail), determine a collection time and supply you with the address.

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