Please read through our cancellation, refunds and returns policies so you know exactly where you stand and how we can help you:
Cancellation and Refunds
You are entitled to cancel your order for the Goods, without penalty, within 7 days of the Goods having been delivered to you. In such an event –
- you will receive a full refund of the purchase price upon receipt by us of returned Goods;
- you undertake not to utilise the Goods;
- your agreement of purchase will be deemed to have been cancelled, and
- you will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/ or shipping charges.
Please note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods that you have ordered are made to your specifications or are clearly personalised, or in the event that the Goods are consumables that have been opened (wet wipes, nappies, cleaning products for example).
a) Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after you have taken receipt of the delivery and must be returned to us within a period of seven (7) days after delivery. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.
b) Should any of the disposable nappies or wet wipes have a manufacturer’s defect, we will replace the opened package with a new, sealed one of the same size and quantity originally ordered. The opened package with the defects must be returned to us in order for the manufacturers to be made aware of said defects. However, we will not replace a package of nappies or wet wipes if you continue to use them and return an empty package to us.
c) If the Goods have been approved for return, we will notify you and either arrange for collection or request that you post it back to us dependent on your original order’s shipping method. Should you need to post the Goods to us please only send it to our postal address (available under Contact and Address Details) and you will be credited or refunded for the postage costs incurred.
d) If you are returning Goods via courier or post office please package it carefully so that they do not become damaged en route.
e) Please include a copy of your original invoice with any return.